Privacy Policy — How q11111 Protects Your Personal Data

When you create a q11111 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, country)
• Username and encrypted account password

Before processing your first withdrawal, q11111 is required to verify your identity. As part of this process, we may collect:

• A copy of a government-issued photo ID (National ID card, passport, or driving licence)
• A recent utility bill or bank statement as proof of address
• A selfie photograph for liveness verification
• Source-of-funds documentation (requested only where required by AML obligations)

When you make deposits or withdrawals on q11111, we collect transaction-related data including: payment method type (bKash, Nagad, Rocket, Upay, City Bank, or BRAC Bank), transaction reference numbers, transaction amounts in BDT, and timestamps. We do not store full payment account credentials (such as full bKash wallet numbers or bank account numbers) on our servers beyond what is necessary for transaction processing and fraud prevention.

When you use the Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session start and end times
• Pages visited, games played, and betting activity logs
• Referral source (how you arrived at the Platform)

When you contact q11111 support via email or live chat, we retain records of your communications, including your name, contact details, and the content of the correspondence. These records are used to resolve your query and to improve our support service quality. Support communications are stored for a maximum of three years unless a longer retention period is required by applicable regulations.

We use your registration data to create and manage your q11111 account, authenticate your identity when you log in, process deposits and withdrawals, and communicate with you about your account status, balance changes, and security alerts. This processing is necessary for the performance of the contract between you and q11111.

q11111 is required to verify player ages, conduct anti-money laundering (AML) checks, and maintain transaction records in accordance with applicable financial regulations. Processing your personal data for these purposes is a legal obligation. Where required by law or a legitimate authority, q11111 may be compelled to disclose certain personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction.

q11111 uses your gameplay activity data, session logs, and deposit history to monitor for signs of problem gambling behaviour. Where patterns consistent with harmful gambling are identified, q11111 may proactively contact you to offer responsible gaming tools or to apply protective account limits. This processing is carried out in your legitimate interest and in compliance with responsible gaming obligations.

We analyse technical and transactional data to detect and prevent fraudulent activity, account takeovers, collusion, and bonus abuse. Where suspicious activity is identified, q11111 may temporarily suspend an account pending further investigation. Fraud prevention is a legitimate interest pursued by q11111 that overrides any privacy concern in this specific context.

Aggregated and anonymised usage data is used to improve Platform performance, optimise game offerings, and enhance the overall player experience. Individual players cannot be identified from this aggregated data. q11111 does not share individual-level analytics data with third parties for commercial purposes.

With your consent, q11111 may send you promotional communications about new games, bonus offers, and seasonal promotions (such as those tied to BPL cricket season, Eid, or Pohela Boishakh). You may withdraw your marketing consent at any time by contacting [email protected] or by updating your account notification preferences. Withdrawal of marketing consent does not affect your ability to continue using the Platform.

To process your deposits and withdrawals, q11111 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, City Bank, and BRAC Bank. These providers receive only the data necessary to execute and confirm your transaction. Each payment provider is bound by their own privacy and security obligations.

Where q11111 uses a third-party KYC provider to assist with identity verification, your submitted documents (ID, proof of address, selfie) are shared with that provider solely for the purpose of verification. KYC providers are contractually required to handle your data securely and to delete it after the verification process is complete.

Games on the q11111 Platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier to initialise game sessions. They do not receive your name, contact details, or payment information. Game providers are bound by their own data processing agreements with q11111.

q11111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or lawful government request. In such cases, q11111 will disclose only the minimum amount of data necessary to satisfy the legal requirement and will notify you of the disclosure where legally permitted to do so.

q11111 uses the following categories of cookies on the Platform:

• Essential cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and user preference cookies. They cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform. This helps q11111 identify performance issues and improve the user experience.

You can control cookie behaviour through your device browser settings. Disabling essential cookies will prevent you from logging in or using core Platform features. Disabling analytics cookies will have no impact on your ability to use the Platform. For guidance on managing cookies in your browser, refer to your browser's official help documentation.

You may request a copy of all personal data q11111 holds about you at any time. We will provide this in a commonly used electronic format.

If you believe any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Some changes (such as name corrections) may require supporting documentation.

You may request that q11111 delete your personal data. We will action this request where no legal retention obligation applies. Accounts subject to active AML review, unresolved disputes, or mandatory regulatory retention periods cannot be immediately erased.

Where your data is processed on the basis of your consent (such as for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Contact [email protected] or update your account notification settings.

In certain circumstances, you may request that q11111 restrict the processing of your personal data — for example, while a rectification request is being assessed. During a restriction period, q11111 will only store your data and will not carry out further processing except where required by law.

q11111 implements industry-standard technical security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for all data in transit
• Encrypted storage for sensitive personal and financial data at rest
• Regular security audits and vulnerability assessments
• Two-factor authentication options for player accounts
• Access controls ensuring only authorised personnel can access personal data

In the event of a personal data breach that poses a risk to your rights and freedoms, q11111 will take prompt action to contain the breach, assess its impact, and notify affected players without undue delay. q11111 will also take steps to prevent recurrence of the same type of breach through updated security protocols.

The security of your account also depends on you. You are responsible for keeping your login credentials confidential and for not sharing your username or password with anyone. If you suspect your account has been accessed without your authorisation, contact q11111 support immediately at [email protected].